Terms & Conditions
Terms & Conditions of business
The following terms and conditions apply to all transactions that take place on the sfof.co.uk website and also relate to any orders taken via email or phone by Sadlers Farm Office Furniture Limited. By using this website you are giving your acceptance of these terms and conditions. When placing an order on this website you are accepting these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To place an order through this website you must be at least 16 years of age and accept delivery within mainland UK. Photographic ID must be available to show the courier, if requested. It is your responsibility to read the Terms every time you place an order. Sadlers Farm Office Furniture Limited reserves the right without notice to remove, amend or update the content on any page of the Web Site. Sadlers Farm Office Furniture Limited aims to supply business & personal users, in any case the buyer must have relevant authority within the business to purchase goods/services from the web site, Sadlers Farm Office Furniture Limited accept no responsibility for orders made without such authority. By agreeing to these terms you commit yourself or the business you are placing the order on behalf of to payment of services/goods received & agree that Sadlers Farm Office Furniture Limited hold full ownership of all information & correspondence submitted by either party through any transaction.
You the user are responsible for all aspects of your order and on completion must check that you agree with the offer before committing yourself or the company for whom you are purchasing goods/services. Sadlers Farm Office Furniture Limited will aim to make delivery according to your specific requirements, please give full access and delivery details when making an enquiry. We advise you keep all of our email communications for your records. The confirmation email you will receive on completion of your order constitutes as a legally binding contract.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, Sadlers Farm Office Furniture Limited cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price in pound sterling payable for the goods will be clearly stated at the time you place your order & check out. We aim to provide as accurate information as possible on this website, however when necessary we are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will contact you with the correct price and give you the opportunity to cancel the order. As previously stated should the price change or be incorrect the contract is void and must be restarted by you the consumer. All prices on our website are shown exclusive of VAT & exclusive of delivery charges which will be payable as indicated at the time of placing your order & check out. Delivery charge is dependant product and area.
Should a product be listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we have the right to refuse or cancel any orders listed at the incorrect price. If your credit/debit card has been charged and we cancel your order & we will immediately issue a credit to your credit/debit card account in the value of the amount taken, including delivery charges.
Sadlers Farm Office Furniture Limited accepts major credit and debit cards including Visa, Mastercard and Pay Pal. When ordering with us you must provide us with your exact billing address and telephone number – the address and phone number your credit card or bank has on file for you. Incorrect information will cause a delay process of your order. Your order will only be processed & confirmed once authorisation of your credit/debit card has been fully received. You may also pay by BACS (Bank Transfer) although the goods will not be dispatched until payment has been cleared which can take a minimum of 5 days.
Availability of Goods
All of Sadlers Farm Office Furniture Limited's products are subject to availability and may be withdrawn at any time without notice. In the unlikely event we do not supply the goods ordered for any reason we will not charge you for these and if payment has already been taken we will refund the full amount back to the credit/debit card. However, we are not responsible for compensating you for any unlikely losses you may have occurred due to us not supplying the goods.
All prices advertised on the website exclude the delivery charge (see delivery section for further details) which will be added to the price of the products at checkout.
FREE flat packed delivery throughout Essex on all online orders
For all other delivery charges please speak to one of our sales staff to discuss details & pricing
Lead times are stated by each item. We will endeavour to deliver goods within the times stated however goods are subject to availability and delay in the delivery of goods is sometimes outside our control. In the unlikely event of date we agree for the delivery of the goods is delayed we are not be liable for any losses, damages, charges, or expenses caused by this delay. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 21 days for dispatch of the goods. For delays of more than 30 days, you will have the right to cancel the order and we will refund any money paid by you for the goods we can not supply.
If your goods are being delivered only especially via a 3rd party please check the goods within 24 hours of them arriving to check for any problems or damages, any damages reported after 24 hours, may not be returnable.
When Things go wrong with your delivery
Sadlers Farm Office Furniture Limited understand that things can get lost or damaged in transit and the following information states our position should this situation arrive. We would never knowingly ship damaged goods and therefore it is likely that the issue lies with the courier which means we should be able to re coupe the loss from them. In the unlikely event you receive damaged goods, please retain all relevant correspondence so we may be able to make a claim against the couriers insurance company. If you receive a parcel that is damaged or looks damaged, please state this on the courier’s delivery note, even before you open the package to examine the contents. If you can not open & inspect the damaged package in front of the courier, you must sign for the package delivery note noting “Damaged package; goods not yet inspected” or something similar, this will warn the courier that a claim may be forthcoming. Please note that if the above is not stated on the delivery note we are unable to accept responsibility for damaged goods, as this means damage could have been caused after delivery.
Please contact us via email or telephone with as much detail of the problem as possible and as soon after delivery as possible (must be within 48 hours), we can then arrange replacement goods and start following up with our courier.
If through no fault of Sadlers Farm Office Furniture Limited, you can not accept delivery when your order turns up and it needs to be rearranged there will be a non delivery charge of £75 – We will contact you the day before delivery to confirm, please advise us at this stage if you can not accept delivery for the given day.
All new products supplied by Sadlers Farm Office Furniture Limited are covered by the terms and conditions of the Manufacturers/suppliers Guarantee, used office furniture comes with a 3 month guarantee. New goods will be repaired by us should the product develop a manufacturers fault within the 1st 12 months, if repairs can not be made we will replace the items, outside the 1st 12 months the manufacturers guarantee stands. This guarantee specifically excludes faults caused by accident, neglect, misuse or lack of maintenance. THE COST OF A SERVICE CALL WILL BE CHARGED TO YOUR CREDIT/DEBIT CARD ACCOUNT IF THERE ARE NO FAULTS WITH YOUR PRODUCT (charged at £45.00 this excludes return shipping). Should your product develop a fault within a first seven days of purchase you many return your goods for a full refund providing you return the unit in the same condition as supplied including packaging. This does not affect any statutory rights that you may have.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel, (with the exception of special orders and other items which are advised upon placing your order or before despatch) your order within 7 working days from date of delivery for full credit or refund less any delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The cancellation must be put into writing and received within the 7-day period. Please contact Sadlers Farm Office Furniture Limited with any queries you may have. All returned items will be subject to a 35% restocking charge (unless goods were delivered damaged).
Made to order items – non refundable unless damaged = Office Chairs, Office Partitions, Most metal office storage, Some Desks & Reception counters, please contact us first if you would like to check on a specific item.
Once we receive full payment for the goods you will be the official owner of them. We will issue you with an invoice once we have dispatched the goods to you. If we fail to enforce any of these terms and conditions it will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without notice to you.
Offers & prices on this website are exclusive to this website only and may not be available elsewhere, all our prices are shown exclusive of VAT, and shipping charge (shipping costs vary). Collection of goods is free of charge and can happen Monday – Thursday 9am – 4pm, Monday - Friday 9am - 5pm
www.sfof.co.uk is a trading name of Sadlers Farm Office Furniture Limited, a company registered in England. For more details please contact Sadlers Farm Office Furniture Limited.
Sadlers Farm Office Furniture are governed by the United Kingdom law